Spa Manager - Point Cook

Your Role  

endota Spa Managers are passionate about leading and nurturing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance. 

As the face of the spa, the Spa Manager is responsible for: 

• Creating an optimal working environment where you lead, engage, and develop a high performing team of therapists in-line with our values. 

• Financial Performance of the spa including: achieving spa budget & KPI’s, forecasting targets and roster management. 

• Delivering an exceptional level of customer service to build up your spa’s client base. 

• Managing spa recruitment needs and onboarding new team members. 

• Daily spa operations including: optimising client bookings, inventory management and maintaining spa presentation standards. 

Your Skills & Experience 

• Previous spa management experience.

• You must hold a Certificate IV or Diploma in Beauty Therapy with previous industry experience (a Diploma in Salon Management is highly advantageous, but not essential).

• You have availability to work late nights and weekends. 

• Proficient IT skills (Microsoft Word, Outlook and Excel) and previous experience using an electronic booking system (ideally Zenoti). 

• You are a confident leader with previous experience managing a team of therapists. 

• You are motivated to achieve KPIs and inspire your team with your high level of customer service. 

• You have strong communication skills and excellent personal presentation.

• You are highly organised and exhibit great time management skills. 

Your benefits 

As an endota team member, we offer you: 

• Discounts on endota treatments and endota products at wholesale prices. 

• Our National Education Program provides ongoing upskilling to our therapists on-the-job, by proving training on treatments, products, safety & customer service. 

• A Therapist Incentive Program that rewards you for achieving your KPI’s. 

• Recognition of your talent, dedication, and passion at our National Therapist Awards. 

• $150 worth of spa treatments when you complete all required online training.

• Quarterly wellness nights held in spa with the opportunity to enjoy spa treatments and share delicious snacks with your team.

• Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more.

• Opportunities for career progression and relocation across spa in Aus/NZ. As well as our Support Centre and endota Wellness College.