About the role

You will be the first point of contact for both visitors and callers and provide the most important impression of our brand. By delivering impeccable customer service to our clients, business owners, therapists and wider stakeholders you will also be responsible for creating a positive environment throughout our support centre. This is a maternity leave 12 month full time contract, based full time in our beautiful Support Office.

Your duties will also include (but are not limited to):

• Answering our main enquiry lines (email and phone), providing accurate information and directing enquiries promptly and efficiently

• Assisting with online order and gift voucher enquiries

• General office administration tasks including incoming/outgoing mail, data entry, photocopying, filing, ordering stationery and office supplies and coordinating any office maintenance requirements

• Manage the conference room bookings and ensuring rooms are maintained to a presentable standard

• Provide ad-hoc administrative support to the Senior Team including support to the CEO in the absence of the PA

• Ensuring our beautiful environment is well presented and coordinating office activities such as our weekly team lunch.

About the hours of work 

Your working week will include the following full-time roster:

Monday to Friday    8.45 – 5.00 (with a 45 minute break for lunch)

There will also be the requirement to work the Victorian only public holidays on a roster basis.

Your skills and experience

You will “bring your best me” to work every day.  You are an incredibly welcoming, professionally presented individual who takes pride in providing a positive customer experience at each touchpoint.  Youre proactive and forward thinking, you will also have a desire to learn and develop your knowledge of the endota business, products and services.

Your flexibility, can-do attitude, high energy and self-motivation together with your ownership and pride in your role will determine your suitability.  To be considered for this role, you must also have:

• Previous experience in a similar front desk or customer service role in a busy workplace

• Excellent telephone manner and presentation with a natural ability to communicate clearly and professionally

• The maturity to handle occasional challenging situations with poise and confidence

• Strong IT skills across Microsoft Word / Excel and Outlook and ability to confidently navigate various computer systems

• Excellent time management skills and the ability to work independently, multitask and manage your own workload to agreed timelines

• Strong communication skills and the ability to respond efficiently to routine enquiries